Shipping Policy

Welcome to Azalea! 🌸 We’re excited to deliver our products to you and want to make sure you know exactly how our shipping works. By placing an order on https://azaleaprints.com, you’re agreeing to the policy below. We’ve kept it simple and transparent so there are no surprises.

1. General

We strive to maintain accurate stock levels, but occasionally, a stock mismatch may occur. If that happens, we’ll:

  • Ship the items we do have in stock.

  • We will contact you to see if you’d like to wait for the restock or receive a refund for the missing item.

2. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location. The shipping fee you see at checkout is final—no hidden costs from us.

 

3. Returns

Change of Mind? No problem!

  • Let us know within 2 days of receiving your order.

  • Items must be unused, in their original packaging, and resalable condition.

  • Return shipping is at your expense, and you’ll need to arrange the delivery to us.
    Once we receive and inspect the product, we’ll process your refund within 2 business days, as long as everything is in good condition.

4. Delivery Terms

4.1 Domestic Shipping – Usually takes 2–6 days, though delays can happen due to national, economic, or weather-related conditions.

4.2 International Shipping – Usually takes 7–22 days, depending on the country.

4.3 Dispatch Time – Orders are generally dispatched within 2 business days of payment. We ship Monday–Friday (excluding national holidays).

4.4 Changing Your Delivery Address – Let us know before dispatch, and we’ll update it for you.

4.5 P.O. Box & Military Addresses – Unfortunately, courier services don’t deliver to these addresses.

4.6 Out-of-Stock Items – We’ll ship the in-stock items first and contact you to arrange a refund for the rest.

4.7 Delayed Deliveries – If your order is taking longer than expected, please reach out so we can investigate.

 

5. Tracking

Once your order ships, you’ll receive a tracking link so you can keep an eye on its journey to you.

 

6. Damaged Parcels

If your parcel arrives damaged:

  • If possible, refuse it at the door and notify us right away.

  • If it were left for you without your presence, contact us immediately for the next steps.

7. Duties & Taxes

7.1 Sales Tax – Already included in the product price you see on our website.

7.2 Import Duties & Charges – For international orders, duties or taxes may apply when your package reaches your country. These are the customer’s responsibility.

  • If you refuse to pay, the package will be returned to us at your expense, and we won’t be able to refund the product or return shipping costs.

8. Cancellations

Changed your mind? If your order hasn’t been dispatched yet, we can cancel it for you. If it’s already shipped, please refer to our return policy above.

 

9. Customer Support

We’re always happy to help! Email us at azaleaprints@gmail.com for any queries.

 

Note on Delivery Times & Conduct

We ship through trusted courier partners, but sometimes deliveries can take longer than the estimated time due to factors beyond our control.
We kindly request our customers to avoid making any defamatory remarks about our brand, team, or partners on social media or elsewhere. We believe in resolving concerns directly, and our team is always here to assist you promptly and professionally.

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